Frequently Asked Questions

We know you have questions — and we're here with straight answers. Whether you're shopping with us for the first time or you're already a Sable regular, everything you need to know is right here.

How long will my order take to arrive?

Standard shipping typically takes 5–7 business days from the date your order is placed. If you need your pieces sooner, we offer express shipping (2–3 business days) at checkout — perfect for when life calls for a new outfit on short notice. Once your order ships, you'll receive a tracking link by email so you can follow your package every step of the way. Please note that during high-volume periods like new collection launches or sale events, processing may take an additional 1–2 business days.

What is your return and refund policy?

We stand behind every piece we sell — but if something isn't right, we make it easy to fix. You have 30 days from the date of delivery to return any item in its original condition (unworn, unwashed, with tags attached). Simply visit our returns portal, print your prepaid label, and drop it off at your nearest carrier location. Refunds are processed within 5–7 business days of us receiving your return. Prefer store credit? We'll add a little bonus credit to your account as a thank-you for choosing that option. Our honest hope? You'll love your Sable pieces so much that returns become a non-issue — but we've got you covered either way.

How do I know which size to order?

Finding your fit is everything, and we've worked hard to make it simple. Every product page includes a detailed size guide with measurements in both inches and centimeters, plus honest notes on how each piece fits — whether it runs true to size, has a relaxed silhouette, or is designed with stretch. Our pieces are thoughtfully cut to flatter a range of body types, and we show each style on multiple models with different measurements so you can see how it actually looks — not just how it looks on one body. Still unsure? Our Fit Finder tool on each product page will guide you to your best size based on your measurements and fit preferences. And if you're ever between sizes, our team is happy to help — just reach out via live chat or email.

What are your pieces made from? How is the quality?

At Sable, quality isn't a buzzword — it's a baseline. We design pieces that are meant to hold their shape, their color, and their feel wash after wash, wear after wear. Our fabrics are carefully sourced and selected for both comfort and durability, with an emphasis on materials like soft-touch cotton blends, fluid viscose, structured ponte, and breathable linen depending on the season and style. You'll find full fabric composition and care instructions listed on every product page, because we believe you deserve to know exactly what you're buying. We sit proudly in the mid-range — which means you're getting genuine quality at a price that feels like a smart decision, not a compromise.

What payment methods do you accept?

We accept all major payment methods so checkout is always smooth. These include Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. We also offer buy now, pay later options through Afterpay and Klarna, so you can spread the cost of your order across installments — no interest, no stress. All transactions are processed through a secure, encrypted checkout to keep your information safe.

Can I style one piece multiple ways? How versatile are your pieces really?

This is exactly what Sable is built around. Every piece in our collection is chosen with occasion versatility at the top of the brief — meaning we ask ourselves: can this work for a Monday morning meeting, a weekend brunch, and an evening out? If the answer isn't yes, it doesn't make the cut. On each product page, you'll find multiple styling suggestions showing you how to wear the same piece dressed up, dressed down, and everything in between. We also regularly publish styling guides and outfit formulas in our journal to take the guesswork out of getting dressed. One wardrobe. Every version of your life — that's not just a tagline, it's how we design.

Do you restock sold-out items?

Some of our most-loved pieces do come back — and when they do, they tend to go fast. To make sure you never miss a restock, hit the "Notify Me" button on any sold-out product page and we'll send you an email the moment it's available again. You can also follow us on Instagram @shopsable where we announce restocks in real time. If a style is permanently retired, we'll always have something new in its spirit — our team is constantly refreshing the collection with pieces that carry the same thoughtful design DNA.

How do I care for my Sable pieces to make them last?

We want your Sable wardrobe to go the distance — and a little care goes a long way. Each piece comes with a care label, and you'll also find specific washing and storage guidance on every product page. As a general rule, we recommend washing on a gentle or cold cycle, avoiding the dryer where possible, and storing knitwear folded rather than hung to preserve the shape. For our more delicate fabrics, a gentle hand wash or dry clean is worth the extra step. Taking care of your clothes isn't just about longevity — it's a small act of sustainability that adds up over time, and it's one we're fully behind.