Refund policy

Our Return & Refund Policy

At Sable, we want you to love what you ordered — full stop. If something isn't right, we've made the return process as straightforward as possible. No confusing conditions, no chasing down customer service. Just a fair, honest policy that respects your time and your purchase.

Return Window

You have 30 days from the date your order is delivered to initiate a return. We know life gets busy, so we've kept this window generous — but we do ask that you reach out within that timeframe so we can take care of you properly.

Item Condition Requirements

To be eligible for a return, items must meet the following conditions:

• Unworn and unwashed, with no signs of use
• Free from perfume, deodorant, makeup, or any other marks
• All original tags still attached
• Returned in the original packaging it arrived in

We inspect every return when it arrives. Items that don't meet these conditions won't be eligible for a refund and will be returned to you — we'll always let you know if that's the case.

How to Start a Return

Starting a return is simple. Just email our support team at hello@shopsable.com with the subject line "Return Request — [Your Order Number]". Include your order number, the item(s) you'd like to return, and a brief reason why. We'll respond within 1–2 business days with your return instructions and a confirmation.

Please don't send items back without contacting us first — unrequested returns can't be processed and may be delayed or declined.

Return Shipping Costs

We believe in being upfront about this:

• Standard returns: Return shipping is the customer's responsibility. We recommend using a tracked shipping method, as we can't be held responsible for items lost in transit back to us.
• Defective or incorrect items: If we made a mistake — wrong item, wrong size, or a piece that arrived damaged — we'll cover the full cost of return shipping. No questions, no hassle.

Refund Timeline

Once your return arrives at our warehouse, our team will inspect it within 1–2 business days. If everything checks out, your refund will be issued to your original payment method within 3–10 business days from the date we receive your return.

You'll receive an email confirmation the moment your refund is processed. Depending on your bank or card provider, it may take a few additional days for the funds to appear in your account — that part is out of our hands, but we'll always process our end promptly.

Exchanges

Need a different size or colour? We'd love to help you find your perfect fit. Here's how exchanges work:

• Email us at hello@shopsable.com with your order number and the item you'd like to exchange, along with the size or colour you need
• We'll check availability and confirm your exchange before you send anything back
• Once we receive your original item in returnable condition, we'll ship your exchange out promptly
• If the item you want is no longer available, we'll issue a full refund instead — your choice

Exchange shipping follows the same policy as returns: customer-covered for standard exchanges, fully covered by us if the original item was defective or incorrect.

Non-Returnable Items

The following items are not eligible for return or exchange under any circumstances:

• Final sale items — clearly marked at the time of purchase
• Intimates and swimwear — for hygiene reasons, these cannot be returned once opened
• Custom or personalised pieces — made specifically for you and therefore non-returnable
• Gift cards

We always flag final sale and non-returnable items clearly on the product page before you buy — no surprises at checkout.

Damaged or Incorrect Items

If your order arrives damaged, defective, or isn't what you ordered, please contact us at hello@shopsable.com within 7 days of delivery. Include your order number and a photo of the issue so we can sort it quickly.

We'll arrange a full replacement at no cost to you — including return shipping — or issue a complete refund if the item is no longer in stock. This is our responsibility to get right, and we take it seriously.

Still Have Questions?

We're real people on the other end of that inbox, and we're here to help. Reach out to us at hello@shopsable.com and we'll get back to you within 1–2 business days. Your experience with Sable should feel as good as the clothes themselves — and that includes sorting out the rare times things don't go to plan.