Privacy Policy

Your Privacy, Our Responsibility

At Sable, we believe that trust is the foundation of everything — including how we handle your personal information. This Privacy Policy explains clearly and honestly what data we collect, why we collect it, and how we protect it. No legal jargon, no runaround. Just straight answers, because you deserve to know exactly where your information goes.

This policy applies to all information collected through our website and any related communications, including email and customer service interactions. By shopping with us, you agree to the practices described here.

What Information We Collect

We only collect information that genuinely helps us serve you better. Here's what that looks like in practice:

Information You Give Us Directly

  • Your name and contact details — including your email address, phone number, and billing or shipping address, collected when you place an order, create an account, or reach out to our team.
  • Your shipping address — so we can get your order to the right place, every time.
  • Payment information — we want to be clear here: Sable does not store your credit card or payment details directly. All payment processing is handled securely by Shopify Payments and other trusted third-party payment processors. We never see or store your full card number.
  • Your account preferences and order history — if you create a Sable account, we keep a record of your past orders and saved preferences so your experience feels seamless every time you return.
  • Messages you send us — if you contact our customer care team via email, chat, or our contact form, we'll keep a record of that conversation so we can follow up effectively and improve our service.

Information We Collect Automatically

  • Browsing and device data — when you visit our site, we automatically collect certain information about your device and how you interact with our pages. This includes your IP address, browser type, operating system, referring URLs, and the pages you visit.
  • Cookies and similar tracking technologies — we use cookies (small data files stored on your device) to remember your preferences, keep items in your cart, and understand how our site is being used. Some cookies are essential for the site to function; others help us improve your experience or show you relevant content. You can manage your cookie preferences at any time through your browser settings or our cookie consent tool.

How We Use Your Information

Every piece of information we collect has a purpose — and that purpose is always connected to giving you a better experience with Sable. Specifically, we use your data to:

  • Process and fulfill your orders — from the moment you check out to the moment your package arrives at your door, your information helps us make that happen smoothly.
  • Communicate about your order — we'll send you confirmation emails, shipping updates, and delivery notifications so you're never left wondering where your pieces are.
  • Provide customer support — when you reach out, your information helps us resolve questions quickly and personally.
  • Send marketing communications — only if you've opted in — if you've chosen to hear from us, we'll share new arrivals, styling inspiration, exclusive offers, and brand updates. Every marketing email includes an easy, one-click unsubscribe option. We will never send you promotional emails without your permission.
  • Improve our website and product offering — aggregated, anonymised browsing data helps us understand what's working, what isn't, and how we can make your shopping experience even better.
  • Prevent fraud and maintain security — we use certain data to detect and prevent fraudulent transactions and keep our platform safe for everyone.

Who We Share Your Information With

We are selective and intentional about who ever sees your data. Here is the complete picture:

  • Shopify — our e-commerce platform, Shopify, powers our store and processes payments on our behalf. They operate under strict data security standards. You can read Shopify's own privacy policy at shopify.com/legal/privacy.
  • Shipping carriers — we share your name and delivery address with our courier partners (such as UPS, USPS, FedEx, or DHL, depending on your location) solely for the purpose of delivering your order.
  • Email and marketing service providers — if you've opted into marketing, we use trusted email platforms to send our communications. These providers are contractually prohibited from using your data for any purpose other than sending emails on our behalf.
  • Analytics providers — tools like Google Analytics help us understand site traffic using anonymised, aggregated data. No personally identifiable information is shared in this context.

What we will never do: We will never sell, rent, trade, or share your personal information with third-party advertisers or data brokers. Your information is not a product. Full stop.

Your Rights and Choices

Whether you're in the European Union, California, or anywhere else in the world, we believe these rights belong to every Sable customer — not just those legally required to receive them.

You Have the Right To:

  • Access your data — you can request a copy of the personal information we hold about you at any time.
  • Correct your data — if something we have on file is inaccurate or out of date, you can ask us to fix it — or update it yourself through your account settings.
  • Delete your data — you can ask us to delete your personal information. We'll honour this request promptly, except where we're legally required to retain certain records (such as transaction data for tax purposes).
  • Opt out of marketing — unsubscribe from our emails at any time using the link in any email we send, or by contacting us directly. Opting out of marketing will never affect your ability to receive order-related communications.
  • Restrict or object to processing — in certain circumstances, you can ask us to limit how we use your data or object to specific uses entirely.
  • Data portability — you can request your data in a commonly used, machine-readable format so you can transfer it elsewhere if you choose.
  • Withdraw consent — where we've relied on your consent to process your data (such as for marketing), you can withdraw that consent at any time without affecting anything we did before you withdrew it.

California residents: under the California Consumer Privacy Act (CCPA), you have the additional right to know whether your data is being sold (it isn't) and to opt out of any such sale. EU and UK residents: your rights under the General Data Protection Regulation (GDPR) are fully respected by our practices described above.

To exercise any of these rights, simply contact us using the details at the bottom of this page. We'll respond within 30 days — usually much sooner.

How Long We Keep Your Data

We don't hold onto your information any longer than necessary. Here's our general approach:

  • Order and transaction records — retained for up to 7 years to comply with financial and tax regulations.
  • Account information — kept for as long as your account is active. If you close your account, we'll delete your personal data within 90 days, except where legal retention requirements apply.
  • Marketing preferences and email data — retained until you unsubscribe or ask us to remove you, after which we'll suppress your details to ensure we don't contact you again.
  • Customer service correspondence — kept for up to 3 years to help us maintain service quality and resolve any follow-up questions.
  • Browsing and cookie data — typically retained for 12 to 24 months, depending on the specific cookie type.

Keeping Your Data Safe

We take data security seriously. Our website uses SSL (Secure Socket Layer) encryption, and we work exclusively with payment and technology partners who meet rigorous security standards. While no system is 100% immune to risk, we continuously review and strengthen our practices to protect your information.

If we ever became aware of a data breach that could affect you, we would notify you promptly and take immediate steps to address it — as required by law and as the right thing to do.

Changes to This Policy

As our business grows and evolves, we may update this Privacy Policy from time to time. When we make meaningful changes, we'll let you know — either by posting a notice on our website or by sending an email to the address associated with your account. The date at the top of this page will always reflect when it was last updated. We encourage you to check back occasionally so you're always in the loop.

This policy was last updated in August 2026.

Get in Touch About Privacy

Have a question about your data? Want to make a request? We're real people and we're happy to help. Reach out to our privacy team using any of the methods below — we aim to respond within 5 business days, and always within the legally required 30-day window.

  • Email: privacy@shopsable.com
  • Mailing address: Sable